CRM Program Manager : Dallas, TX : Temporary

Wed, 09 Jan 2013 10:15:44 EST

CRM Program Manager

Description: Responsibilities:
- Define and document business requirements via interaction with project stakeholders from multiple business groups.
- Delivery of business requirements documentation per project plan scheduling: particular deliverables will be for the User-Generated Content (ie. guest reviews) program, as well as select projects in CRM personalization and potentially additional areas.
- Reviewing business requirements with project/program owners and acquiring any necessary signoff/approval of those requirements.
- Schedule and manage project meetings plus track status (in particular tracking design, implementation, testing and deployment components of projects, including work done both internally and by our email vendor: ExactTarget).
- Investigating issues & seeking answers to open questions related to CRM projects.
- Managing programs and resources as-needed to deliver projects.
- Oversee multiple projects concurrently and provide regular updates on them.
- Provide business owners with necessary status updates.
- Actively participate in the email creative design process (deliver creative briefs, solicit and provide input on designs)
- Actively develop and document use cases and test scenarios.
- Manage QA and user-acceptance testing to validate use cases have been met (and remove program bugs).
- Provide screenshots & Powerpoint slides related to those CRM/email projects being delivered (ie, sample emails, enhancements, program diagrams and processes, etc).
- Reporting and analysis, including weekly email channel volume and revenue reporting and ad-hoc project and test results analysis.
- Daily monitoring of email program send volumes to verify proper operations and identify potential program issues.
- Reporting of email program problems and subsequent failure recovery efforts (ie, problem resolution responsibility).
- Support the CRM team in delivery of ongoing and new email products and campaigns.
- Weekly management of status and project plan documentation.

Requirements / Qualifications:
- Undergraduate degree
- 5 years experience
- Good typing skills
- Clear communications skills
- Strongly Preferable: Experience in email marketing (secondary to that is marketing experience)
- Strongly Preferable: MBA
- Preferable: Project and program management experience
- Preferable: Experience in hospitality or travel industry

Knowledge & Behavior:
- Knowledge of Microsoft Excel, Powerpoint, Outlook, Word, Project
- Strong ability to multi-task and manage multiple projects concurrently
- Self-directed/self-starter (does not require a lot of direction to take initiative)
- Strong attention to detail
- Ability to work effectively in a lean environment
- Direct and transparent in communications

Senior Business Intelligence and Data Analyst : San Francisco, CA : Talent Bridge/Temp-to-Perm

Tue, 15 Jan 2013 21:30:04 EST

We are looking for an exceptional senior analyst with a passion for data, analytics, and entertainment to join our Entertainment Business Intelligence team. The Entertainment Business Intelligence team is at the core of strategic and operational decisions.

The successful candidate should enjoy combining analytical and technical skills with business acumen to help guide the future of television online. In this data heavy role, you will use your quantitative training to help develop data-driven insights and products for TV entertainment. You will work with the Entertainment and Lifestyle properties to support key business decisions, mine audience insights, and develop a keen analytics instinct about the business. The analyst will work with cross-functional teams to develop solutions, propose reporting requirements, and provide day-to-day stakeholder support from a variety of rich, complex data sources. We are looking for a sharp and motivated analyst who’s ready to dive into and make sense of big data sets as well as ramp up quickly to make a difference! Are you in?

This position can also be located in New York, NY but San Francisco is preferred.

Job Description/Responsibilities:

Perform data mining, analysis, experiments (A/B testing), and reporting to support product, research, sales, market intelligences, and management teams

Perform various statistical analyses using data drawn from diverse sources to identify genuine trends, to map relationships, and to make predictions

Ability to work with large amounts of data and draw meaningful conclusions and recommendations

Develop data programs to educate effective product development and optimizations

Design, develop, and administer reports, dashboards and reporting portals that will integrate multiple data sources within a single interface

-Bachelor’s or Master’s degree in Math, Statistics, Computer Science, Physics, or equivalent quantitative training
-2-5 years working experience with strong analytical and problem-solving skills involving data mining and machine learning, data and predictive modeling, data integration methodologies, and data warehousing; must have 2+ years of Web Analytic experience
-Extensive experience querying large, complex data sets; proficient with relational database (Oracle, Netezza, Teradata, Hive/Hadoop) and spreadsheets (i.e. Excel) is essential
-Proficient in advanced SQL and with analytics tools (R, SAS, S+, MATLAB)
-Experience with web analytics (Google Analytics, Omniture, etc)
-Proven ability to work in a fast-paced environment, and to meet changing deadlines and priorities on multiple simultaneous projects
-Must be detail-oriented and focused on data accuracy
-Must have excellent verbal and written communication skills; ability to effectively communicate and present data and information
-Build strong working relationships with coworkers, customers, and company management
-Must successfully pass a background check

Pluses:
-Experience with programming languages (PHP, C, Perl, Python, etc) a strong plus
-Experience with Microstrategy desktop and OLAP services a strong plus
-Experience with internal and external APIs (Google, Facebook, Twitter, etc)
-Passion for video, social networking, advertisement, and digital entertainment industry

Erica Bertumen

CRM Program Manager : Dallas, TX : Temporary

Senior Business Intelligence and Data Analyst : San Francisco, CA : Talent Bridge/Temp-to-Perm