Jessica Goodson

Instructional Designer : Bellevue, WA : Temporary

Wed, 09 Jan 2013 10:02:47 EST

We are looking for a Technical Training Specialist to:
• Work independently to acquire knowledge of product features from documentation and development specifications.
• Develop a deep understanding of product features and tools by working through implementation and application development scenarios in a virtual machine.
• Organize and present technical features to technical and non-technical learners.
• Work with Engineering, Services and Documentation teams to understand product features.
• Work with Services and Support teams to understand how product features are implemented and supported.
• Validate training content created by others.
• Collaborate with instructional designers and program managers to create draft training materials such as online labs and courses.

Advertising Account Manager : Seattle, WA : Temporary

Wed, 09 Jan 2013 10:04:55 EST

The Display Services Manager (DSM) provides end-to-end campaign management by executing and optimizing digital advertising campaigns. The DSM drives high levels of customer satisfaction in assigned clients through effective campaign management, delivery and technical execution and support. The DSM also works as an integral member of the Digital Ad Sales team, providing insights and key data necessary for campaigns booked.

Key Accountability:

Liaison – Engage with the Digital Ad Sales team daily to offer updates on inventory availability, campaign performance, product performance, and general campaign trouble-shooting. Collaborate with Ad Product Manager as needed to deliver accurate, timely reporting on advertising opportunities. Deliver quick, consistent results with accuracy, proficiency and enthusiasm.

Account Management – Take responsibility for managing the day-to-day business of the customer to ensure sold campaigns are fulfilled. Utilize data insights to deliver robust campaign reporting showcasing the value to their campaign objectives. To ensure service and operational excellence, recommend appropriate service-level agreements to customers to best meet their needs while ensuring flawless execution and launch of their campaigns. Anticipate and manage all process/policy exceptions and initiate approvals processes, including management of communications and expectations with client. Lastly, maintain data quality and integrity by enforcing all standard policies and procedures, including management of communications and expectations with client.

Creative Execution – Engage with customers to deliver specifications for creative purchased for their campaign. Once creative is received, test against specifications, build and assign as appropriate. Manage all escalations for missing or inaccurate creative. Once the campaign is live, conduct ongoing monitoring of delivery and pacing and investigate and resolve delivery / performance issues. Drive resolution of campaign issues as appropriate.

Escalation Management – Build a network of key internal contacts to secure strong cross-group collaboration prior to urgent customer requests or escalations. Explore customer complaints and issues thoroughly to resolve problems quickly and efficiently. Work across organizational boundaries and with multiple functions to solve customer problems.

Key Success Criteria
• Provide world-class service to a portfolio of clients
• Revenue protection against assigned quota
• Flawless execution of customer campaigns
• Minimize credits
• Communicate effectively by telephone and face-to-face at all levels in Advertising and in the Customer organization
• Display an in-depth knowledge of Advertising products and services

Qualifications – BA/BS with 3+ years digital advertising experience

Technical Writer : Redmond, WA : Temporary

Wed, 09 Jan 2013 10:15:13 EST

Researches, designs, develops and writes technical information online or in print for a variety of audiences and purposes. Responsibilities include producing documentation that complies with documentation plan requirements, obtaining technical information from stakeholders, responding to editorial and reviewer feedback, producing a significant portion of a complex documentation set that complies with documentation plan requirements, developing and testing complex user scenarios that show how to use the product being documented, and working effectively with program management, product marketing, and other internal customers as needed.

3-5 years of work-related experience required. Must be able to accomplish objectives that span multiple product or subject areas, and possess proactive and strategic problem-solving skills. Must have excellent writing and analytical skills. Must be able to participate in planning and design, and contribute to a project from end to end with minimal supervision. Demonstrated ability to combine technical expertise with technical communication skills is required. Must have demonstrated interest in, and knowledge of, broad but related areas of technology. Must be able to demonstrate an understanding of a specified software product, or must have the ability to learn specified technology quickly. May require an understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, etc. The ability to work under deadline pressure is required. Must be able to work independently and as part of a team. Bachelor's degree in Technical Communications, Journalism, English or related field preferred. Work related experience may substitute for degree.

Art Specialist : Redmond, WA : Temporary

Fri, 11 Jan 2013 19:30:03 EST

Candidates will have a proven track record in creating high-quality artwork in a broad range of styles and finish levels, from storyboards and sketches to polished color concept work. Candidates are confident in programs like Photoshop and Illustrator and versed in Flash, or equivalent programs, as well as knowledge of current visualization processes and techniques. This individual is expected to bring creativity, efficient communication and high impact to the visual design process and to collaborate effectively with development team members. The Concept Artist will have a deep understanding of popular trends in entertainment and graphic design across several target audiences. Some fluency with 3D tools is considered a bonus.

Skills and Experience:
• Strong Expert knowledge in Photoshop.
• A strong foundation in traditional media
• An ability to work in various styles
• Passion for pushing the visual direction while also supporting the needs of the team

RESPONSIBILITIES
• Work with Art Director and experience designers to create all levels of conceptualization.
• Maintain consistency of the appropriate style across a project, under the direction of the Art Director
• Primarily responsible for Providing design sketches, detailed concept drawings and designs for architectural as well as natural (organic) environments, characters and objects to be built by 3D artists
• Primarily responsible for rendering detailed scenic/environmental drawings and/or digital paintings in 2D, sometimes based on primitive 3D geometry provided by designers and artists
• Secondarily responsible for supporting other teams with story boards and other forms of visualizations.
• Secondarily responsible for the creation of final assets for use in the product and user interface
• 2+ years working in production as a concept artist for video games.
• Shipped at least one console title as a concept artist
• AA/BFA preferred, or at least can demonstrate through portfolio an industry standard level of art
• A Strong portfolio centered on both digital and traditional media. The portfolio must include both professional work and personal work showing work from sketch work to polished pieces.
• A Firm grasp of using color and lighting techniques to create mood, definition, atmosphere and depth.
• Examples of human and animal anatomy, showing varied character types, clothing etc.
• Examples of design and rendering of both architectural and organic spaces, interior and exterior environments

Shopping Channel Manager : Toronto, ON : Temporary

Tue, 15 Jan 2013 18:30:08 EST

The successful candidate will be responsible for the day-to-day management and operations of the entire channel in an effort to optimize the online buying experience for Internet consumers, merchants and strategic partners.

Key responsibilities
The Channel Manager will be the single point of contact for the key traffic management processes and will be responsible for the following areas:
• Revenue/budget.
• Drive initiatives supporting shopping strategy and revenue growth, including the development of pricing and packages.
• Establish and track revenue goals against targets in collaboration with the sales team.
• Manage content and production budgets.
• Support the sales team in identifying new revenue streams or advertising opportunities on the channel.
• Develop and implement programs to increase sales through training, marketing activities and promotions.
• Support sales in the generation and presentation of customer proposals.
• Deliver product demonstrations internally and to key customers in partnership with sales.
• Manage all communications to sales to maximize awareness and drive product demand.

Usage/competitors
• Track key user engagement metrics (page views, unique visitors, TTMs, time spent) and develop strategies to grow them.
• Track key competitors to ensure our product remains competitive in the industry.
• Support marketing programs (product launch initiatives, marketing promotions and campaigns) and events (trade shows, conferences, and seminars) where applicable.
• Work with marketing to develop and update product tools including sales guides, brochures, and presentations.
Product
• Coordinate with the partner team to support the local strategy of the channel by working closely with Leads.
• Communicate business requirements and provide feedback to the development teams.
• Ensure global features are localized to ensure relevancy for Canadians where applicable.
• Provide status updates and communicate product roadmap to key stakeholders.
Customer & Partner Satisfaction
• Develop and implement merchandizing practices for specific retail categories to deliver the highest quality of service to Shopping clients.
• Strong client management skills with a focus on ensuring efficient response times, problem solving, creative idea generation and looking for the best opportunities for the clients and retail categories.
• Review qualitative and quantitative end user and advertiser feedback and address top customer issues.
• Analyze, document, and address key advertising customer and partner issues.

Key Accountabilities
• Work with the product team to support the local business strategy of the channel.
• Day-to-day editorial content updates of our daily content throughout our online network.
• Work with freelance writers to optimize content strategy and delivery.
• Sales support (training, regular calls, etc.).
• Merchant satisfaction where applicable.

Key Success Criteria
• Revenue goals met for Shopping Canada properties.
• Page view and/or TTM targets met or exceeded on a monthly basis.
• Pricing and packages rolled out on time for the internal sales cycle.
• Communication to sales remains timely and relevant.

Essential Experience
• The ideal candidate will be bilingual in English and French (both written and oral) but we will consider exceptional EN-only candidates that do not have this.
• Proven track record in a portal and/or channel and/or e-commerce and/or online environment.
• Proven track record of being highly organized in an online environment.
• Demonstrated success in meeting page view (or TTM) and revenue goals.
• Knowledge of the retail marketplace, retail selling cycles and consumer buying behaviours is ideal.

Technical / Functional Skills
• Financial modeling, Excel skills.
• Knowledge of Internet measurement metrics including page views, unique users, clickthroughs and the ability to analyze and extrapolate information from said data.
• Knowledge of HTML and an awareness of the latest Internet technologies is an asset

Personal Attributes / Interpersonal Skills
• Strong decision-maker and problem solver with exceptional organization skills.
• Experience in consultative and solution selling.
• Excellent communication and presentation skills.
• Strong organization, project management, time management and timeline management skills, working independently and in groups.
• Ability to collaborate across teams at multiple levels.
• Ability to establish relationships internally and externally.
• Proven professional and interpersonal communication skills.
• The ability to thrive in a fast pace, multitasking environment.

Qualifications
• Minimum Bachelors Degree.

Account Technology Specialist : Mississauga, Ontario : Temporary

Wed, 16 Jan 2013 12:00:05 EST

The Corporate Technology Strategist drives sales across technology platform by forming high impact, technical advisory relationships on a 1:1 and 1:Many basis with Corporate Account Managed (CAM) accounts. The focus of this role is presales.

The range of technologies will include Cloud offerings as well as those supported through traditional on-premise licensing. You will provide technical guidance across the breadth of the technology portfolio. This results in accelerated sales and expanded deployments of our technology in targeted accounts for a given period.

Success in this job deliverable is measured by revenue targets that are met or exceeded, an increase in Enterprise Account (EA) contracts being signed and an increase in deployments.

Responsibilities:
Use Customer engagements to contribute to Account Intelligence and the customer IT Profile (10%)
Tasks include
• Working on an ongoing basis with the Account Managers (AMs) to develop a customer tele-led engagement plan ranging from 1:1 engagements through 1:many events organised with other cross segment functions.
• Where it is required support the AM in validating aspects of the account plan. Include in this a regular review of deployment plans and goals being driven by a named partner.
• For every short duration 1:1 customer engagement contribute to the customer account discovery profile with intelligence gathered. Short duration can be taken to mean those engagements, where as a result of territory planning it has been agreed to give particular focus to a customer in support of an existing compelling event or to create a compelling event. The actual amount of time spent will be agreed with the AM and other members of the account team as there will be a constant balance with such a large number of accounts being engaged.
Short duration, high impact 1:1 and 1:many technical level relationships with customers (15%)
Tasks include development of technical relationships within the territory. The depth of these relationships will vary across the customer set and change over time according to where the CTS has been focusing based on territory planning.
It will include:
• Assisting other account team members on the technical input required to develop and expand customer contacts within all accounts.
• Driving at least 3x 1:many technical events per quarter across the account territory
• Develop relationships with partners who have trusted advisor relationships in your customer set.
Assisting Customers realize value from the company platform (10%)
Tasks include:
• Communicating the optimization model to CAM customers and partners, building credibility in the marketplace.
• Use 1:1 and 1:many briefings describe the technology roadmap and create the desire for the customer to engage directly or with partners to build a capability vision.
• Work with the AM to identify customer life cycle actions in Enterprise Account customers. Agree with the Account Managers (AMs) which of those you will take accountability for to ensure execution in order to support renewal, up-sell and long-term customer satisfaction.
• Through 1:1 and 1:Many engagements, support customers to describe to them the benefits of Microsoft cloud technologies and how to implement a secure and well managed on premise platform.
Competitive displacement resulting in key platform wins (25%)
Tasks include:
• For those accounts that require 1:1 interaction understand the environment to the extent that you understand the most significant competitive threats in the account
• During 1:Many interactions, articulate the benefits of the portfolio including BPOS, relative to competing products.
• With the account team help identify opportunities to generate compelling proposals for new customers and up-sell proposals for renewal customers.
• Determine roadblocks affecting successful competitive wins and communicate the value propositions to assist in their removal.
Valid, healthy IT infrastructure pipeline and deployment plan (20%)
Tasks include:
• Working with the AMs determine on a quarterly basis which accounts warrant greater depth attention (as opposed to broader engagements) to accelerate BPOS and EA opportunities. Use the internal Solution Sales Process.
• Identify key capability opportunities that are aligned with the customer’s priorities.
• As customers cycle in and out of deeper focus, ensure those where the cycle is in deeper focus have deployment plans in place and are active (as previously stated make use of other internal resources in this respect e.g. services)
• Develop a quarterly plan with the AMs and marketing for broader reach events or tele campaigns to extend to ensure all customers receive a frequent technical touch as part of their
Coaching individuals and teams on technology strategies specific to customers' needs. (15%)
Tasks include
• Ensure the CATU, Services, Partners and Strategists are aligned on the same technology message when working with customers to bring EA opportunities to closure.
• Provide consistent coaching across the account team, including partners, to ensure that the technology roadmap is understood
• Coach internal resources (AMs, Services, Partners and Strategists) on how to leverage customers' technology pain points or vulnerabilities and turn them into opportunities where we have a strong solution

Requirements (in addition to experience with above duties):
1. 3-5 years of related experience
2. Extensive experience working within teams is required.
3. Must be highly collaborative
4. Bachelors Degree required, MBA preferred (Computer Science or additional technical training ideal)
5. Sales and Partner management experience
6. Complex sales training (i.e. Miller Hyman, Spin, Michael Bosworth, Holden, etc.)
7. Sales methodologies (equivalent to MSSP)
8. Broad evangelism through events (presentation skills)
9. CRM (Siebel or other)

Account Technology Specialist : Mississauga, Ontario : Temporary

Wed, 16 Jan 2013 12:00:05 EST

Instructional Designer : Bellevue, WA : Temporary

Wed, 16 Jan 2013 12:00:05 EST

We are searching for a Technical Training Specialist to:
• Work independently to acquire knowledge of product features from documentation and development specifications.
• Develop a deep understanding of product features and tools by working through implementation and application development scenarios in a virtual machine.
• Organize and present technical features to technical and non-technical learners.
• Work with Engineering, Services and Documentation teams to understand product features.
• Work with Services and Support teams to understand how product features are implemented and supported.
• Validate training content created by others.
• Collaborate with instructional designers and program managers to create draft training materials such as online labs and courses.

Marketing Mgr : Bellevue, WA : Temporary

Wed, 16 Jan 2013 12:00:05 EST

This role is responsible for the management of a global editorial programme which provides all of the content for the International site and most of the content for major local market sites. This requires sourcing content for the site from a wide variety of content stakeholders across the business, including global insights and product teams, and briefing copywriters, designers and publishers (the rest of the Global Operations team) to create the best web treatment of the content, ensuring best practice web publishing guidelines are being followed. The role also works to ensure all content is optimised for SEO and amplified across our social media platforms (working with the Community team). The role is responsible for setting editorial guidelines and managing an editorial calendar, ensuring that International site content promotes the priorities of the Display business and is up to date and accurate, managing site audits and scrubs where necessary.

As well as the proactive editorial programme, this role will also be required to execute reactive site management or publishing tasks on the International site in a timely manner where necessary.
In addition to the International site, there are 11 local market Display sites. Whilst local site managers carry out their own day to day site management, the International Site Manager works closely with them to communicate global content updates as well as source additional local content and site requirements. This role is a key conduit for communicating best practice site and publishing management to local site managers and ensuring local adherence to global standards (brand, design, IA, legal etc).

This role works closely with the Analytics and reporting team in helping ensure correct web tracking is set up, providing insights on activity on the International and local sites to inform monthly scorecards, and works on improvements to the International site to optimise site KPI’s.

Knowledge, Skills and Experience

Essential Experience
• Min 5 years web/ digital marketing experience
• Experience in web publishing and CMS systems
• Knowledge of SEO best practice
• International marketing or site management experience
• Proficient user of Microsoft packages [word, ppt, excel]
• Project management
• Experience or knowledge of web analytics, particularly Omniture/ Adobe Analytics

Desirable Experience
• Previous experience in running a web content/ editorial programme
• Experience in the digital advertising/ media industry
• Knowledge of html and other web software packages
• Social media exposure

Personal Attributes / Interpersonal Skills
• Extremely strong attention to detail
• Skilled cross-group collaborator – experience in dealing with a large number of stakeholders
• Excellent oral and communication skills as frequently communicating complex concepts to non-english speakers
• Structured and organised – able to manage multiple projects at one time
• Senior Influencer

Qualifications
• Degree level education or equivalent

Special Requirements/Additional Information e.g. Language skills
• Some travel may be required. Native fluency in English. Other languages an advantage.

Marketing Specialist : Vancouver, BC or Calgary, Alberta : Temporary

Wed, 16 Jan 2013 12:00:06 EST

• Role includes:
o Cross Segment demand generation efforts
o Executing the closed loop process for all programs and campaigns and analytics around the ROI of programs
o Supporting communication around segment activities (in person meetings with sales team as well as email communications)
o Reporting on campaign results
o Managing campaign budgets and forecasting
o Management of Relationship Development programs and activities
o Providing local insights to help evolve the commercial marketing plan
o Recommending local customers, partners to work with (case studies, in-person events etc.)
o Local coordination with team and vendors
o Input into national plans and feedback on execution

3-5 years work related experience in a partner facing role preferred. Excellent oral and written communication skills required. Strong analytical and problem solving skills required. Ability to work with cross-divisional teams. Must have the ability to work under constant deadline pressure and manage multiple projects. Marketing experience with high technology products preferred. Bachelor's degree in Marketing or related field required.

Sales Assistant : Vancouver, BC : Temporary

Wed, 16 Jan 2013 12:00:06 EST

PURPOSE:
• Support Company efforts within the Western Canadian accounts, specifically, Future Shop, Best Buy Canada, London Drugs and Amazon through analysis, tracking, marketing and merchandising activities to achieve revenue objectives.

KEY RESPONSIBILITIES:
• Support in the execution of account specific retail marketing programs
• Maintain master list of ad plans for commercial software, hardware and gaming business
• Communicate programs, ad plans and in-store expectations to broader team(s)
• Compile and present account performance reports using Sales queries and spreadsheet tools
• liaise with retail services and retailer merchandising teams in the communication of assortment and planogram revisions, as well as merchandising initiative implementation of partner satisfaction with West Coast accounts buying and inventory teams
• Maintain latest Store Listing and planned New Store Openings on E&D websites and with appropriate teams
• Track, measure and document results of marketing executions, promotional activities and product launches to determine effect on sales targets, incremental revenue achieved and return on investment
• Report and update monthly share and sales data to Company and West Coast account teams
• Liaise with product groups and other teams to leverage on-line and in-store marketing content
• Assist in organizing vendor trade shows and training events and take on special projects as assigned by Sales Director and/or Partner Account Manager

QUALIFICATIONS:
• Post-secondary degree
• Demonstrated financial accounting skills
• Strong cross group collaboration and relationship skills
• Excellent communication skills (verbal, written and presentation)
• Excellent planning skills and a strong results orientation
• Technology enthusiast – PC and Gaming background an asset