Marianne Gordon

Data Labeler : Bellevue, WA : Temporary

Wed, 09 Jan 2013 10:03:51 EST

Job Description:
PLEASE NOTE: Due to the nature of web searches, you might be exposed to explicit material (i.e. adult/x-rated images or terminology) as part of this project. You will need to sign a waiver to acknowledge this. If this will be a problem for you, please do NOT agree to be submitted.

Search is a world class web search portal with millions of users per day. The Search team has a need to perform measurements on web data. The role will require you to put yourself in our users place: to understand their queries and the results. Judging which results are best and why. You will be responsible for collecting, tagging/labeling contents (web results and documents) for use as index entries to help improve the quality of search results. You will also be verifying and entering data into a database using custom software or tools.

Reason for the work:
We have a constant need to generate new training data for and measure the results of the Search engine. For that we need web analysts who can provide the necessary human judgment component.

Summary of work to be done:
Analyzing and researching query terms and results to understand the customer’s intent and improve search results creating a better customer experience. Analyst needs to be able to take vague instruction and generate relevant results.

Group Culture:
High-pace, goal oriented, driven team. We care about the quality of the product.

Day to Day work:
1) Query Judgment – Judging relevancy of search results based on query terms. e.g. query “Sears Paint”, judge the following products as perfect match, somewhat relevant or not relevant at all: Paint brush, XYZ paint.
2) Product Categorization – Classify search terms based on a database of set categories.
3) Error Reduction Work – Proofreading product titles, descriptions, and images.
4) Product Matching – grouping similar items
5) Ad hoc Projects

Additional Skills: The ability to self-pace and prioritize work. Exercise a flexible mind-set, trying to understand user intent and achieve agreement among fellow analysts. Attention to detail.

Pay Rate $15 Hour

Technical Writer : Redmond, WA : Temporary

Wed, 09 Jan 2013 10:04:13 EST

The Content Publishing team is looking for a creative, socially skilled, hard-working technical writer to create online Help, contextual user-interface text, and other information resources for a suite of internal and customer-facing tools used to populate content into the console and service. The technical writer will handle a range of assignments from training materials and cheat sheets to online Help documentation. An understanding of one or more major technologies, such as database design and development, networking, client/server applications, security, multimedia, or device drivers, et. al. is desired. The ability to collaborate effectively with people from multiple groups, manage multiple assignments, and drive projects to completion is essential. The job is people-intensive as much as it is writing-intensive. This person will work with developers, program managers, testers, and site managers to understand both the features and capabilities of the tools and the critical user tasks they are used for.

3+ years writing documentation about software or software tools for end users.
Examples of solid, clear, straightforward technical content, as well as examples of creativity in addressing communication challenges. Please provide samples of your best technical documentation.
Proven ability to engage constructively in cross-functional team environments.
B.A./B.S. degree in a relevant area (Computer Science, Technical Communications, Journalism, etc.).
Familiarity with HTML/XML required.
Familiarity with the Manual of Style for Technical Publications desirable.

Star Ratings Contractor : Bellevue, WA : Temporary

Wed, 09 Jan 2013 14:30:03 EST

The Star Ratings Contractor key job duties are to compute our clients star ratings as directed by the Hotel Star Ratings Manager. In this role, the key responsibilities include rating new unrated hotels within the 3-day SLA and answering star rating review requests. The contractor in this role will also work on a project to audit star ratings in South America. Star Ratings Contractors are required to interact and communicate with Market Managers and hotel partners regarding star rating adjustments.

Team members work closely with the Hotel Star Ratings Manager to ensure the program is meeting SLA’s and to maintain the integrity of the hotel rating standards.

The Star Ratings Team in Bellevue, WA computes all hotel star ratings for all ESR Merchant Hotels and EEM properties appearing on our clients sites in North America, Latin America, and Asia Pacific (APAC).

Responsibilities of this role include but are not limited to:
•Compute ratings for hotels new to our clients sites (both ESR and EEM) within 3-day SLA
•Handle rating disputes (Express cases) for the Americas and APAC region
•Communicate with suppliers and market managers regarding star rating issues
•Work with Market Managers to:
1.Set appropriate expectations
2.Provide them with an understanding of program to maintain the integrity of the star ratings overall
3.Listen to their feedback
•Maintain integrity of star ratings as a customer focused, supplier friendly feature
•Work with the Hotel Star Ratings Manager to share and implement best practices with a focus on efficiency while preserving the integrity of the star ratings program
•Keep abreast of trends and developments within the lodging industry
•Audit projects which will include an audit of South American hotels

Qualifications
•University Bachelors Degree preferred (preferably in Hospitality Management or Business)
•Hotel Experience, preferably in a full-service hotel (3.0-5.0-stars)
•Widely travelled, throughout the United States. Some travel in Canada, the Caribbean, South America and Asia is preferred
•Familiarity with hotels (in multiple star classifications) and independent hotel ratings systems
•Exposure to speciality lodging (B&B’s, Condominiums, etc.)
•Excellent writing ability (solid grammar and spelling skills), specifically related to writing business letters and emails
•Ability to resolve star rating disputes using written communication with a professional & polite tone
•Minimum one year prior experience resolving customer disputes
•Detail oriented, with a keen eye for details and quality when reviewing hotel photos and content
•Ability to consistently apply objective set of data to existing product
•Proficiency in Microsoft Word, Excel, Outlook, PowerPoint required; experience with content databases and management tools a plus.
•Strong listening skills and ability to work independently
•Ability to follow directions to ensure the program has balanced ratings and consistent voice
•Capable of prioritizing multiple job duties
•Strong organizational and quality assurance skills
•Desire to thrive in a fast-paced environment with competing priorities
•Strong decision making capabilities

Producer : Redmond, WA : Temporary

Wed, 09 Jan 2013 17:30:04 EST

The Programming team is responsible for publishing content for the a gaming console from end to end, working with a wide variety of partners to develop programming ideas, build appropriate graphics and experiences, write and/or edit content, coordinate publishing schedules, and ensure user experience meets the highest bar for quality, consistency, and technical accuracy. We are looking for a Producer to work directly with marketing and business stakeholders, maintain programming schedules, organize requests, develop promotions, and more. This Producer must be interested in working on games and sports promotions.

Key Skills:
• Flexibility and agility – the ability to perform well and independently in a fast-paced environment with quickly changing deliverables
• Project management and organization
• Excellent relationship skills
• An eye for design
• Technical aptitude to program in a content management system with complex programming needs.
• Writing and editing skills are a must, as the Programming team is responsible for editing all content to style standards, writing headlines, and occasionally writing deeper content. However, this position is not primarily a writing/editing position.

The ideal candidate will have the following qualifications:
• Writing, editing, and similar editorial experience in an online environment
• A keen eye for detail and excellent organizational skills
• Excellent project management skills, including the ability to organize disparate ideas, form cohesive projects, rapidly evolve as business needs change, and manage project relationships with a wide variety of partners
• Agility to work in a fast-paced, rapidly evolving environment supporting an online service with millions of users
• Experience with content management systems and online publishing
• Eye for design and basic understanding of design for online publishing environments. Actual design skills are not necessary. This producer must be able to provide instructions to Designers (including technical instructions) and evaluate quality of design and suitability of design delivered based on design goals
• Interest in online entertainment in a variety of forms, from movies and TV to gaming to social networking
• Understanding of both day-to-day publishing and software shipping cycles

Bonus qualifications:
• Experience with CMS, Photoshop
• Knowledge of entertainment industry and an understanding of user needs of both core gaming users as well as broader users interested in video content, social networking, etc.
• Familiarity with HTML and XML